IP Telephony Solutions:

  7960 EnviroXtreme!

One of CTI's core competencies is IP Communication and we were both an early advocate and an early adopter of the technology (CTI uses Cisco IP Telephony and Cisco IP based Contact Center technology throughout its offices). With hundreds of thousands of installed IP phones, CTI has extensive experience installing all aspects of IP Telephony and Contact Center (Call Center) Solutions, Unified Messaging, IP/IVR, customized XML applications, MeetingPlace, IP Communicator, Mobility Manager, Cisco Presence, Cisco Survivable Remote Site Telephony (SRST), and CallManager Attendant Console. 

Coleman Technologies has received the Master Unified Communication Specialization from Cisco Systems, the highest level of recognition any Cisco partner can achieve.  The Master Unified Communication Specialization is reserved for an elite group of partners who have the most in-depth technology skills and demonstrated customer success in selling, deploying and supporting the most technically challenging and advanced Cisco solutions

Drawing from our vast engineering background, CTI has developed a comprehensive suite of guidelines for IP Telephony installations. Following these guidelines enables CTI to ensure a successful engagement. These guidelines include hardware gap analysis, traffic analysis, network design, QoS design, deployment strategies, testing, training, and support.

Proven Project Success Process

Coleman Technologies has developed a Technology Management program to oversee our core technological competencies.  Each technology is managed by a Virtual Team of engineers overseen by a Technology Manager.  The IP Communications Virtual Team ensures CTI keeps up with all emerging IP-based voice technologies and achieves all advanced voice specializations and requirements.  The end result is a Detailed Design process and team of highly-skilled experts that ensures Coleman Technologies maintains the ability to design and deliver complex networking solutions to the voice and communication needs of our customers.  Coleman Technologies has developed a powerful toolset and robust Voice offerings to solve customer’s business needs, including:

• IP Communication Virtual Team and Technology Manager to utilize and teach best practices to Voice engineers to facilitate timely delivery of highly-successful voice solutions

• Statement of Work – A highly-skilled engineering team with clearly defined roles and responsibilities allows for optimal teamwork and accountability

• Proven Detailed Design Workshop – Coleman Technologies provides detailed documentation throughout the entire project design and implementation process, ensuring all voice projects surpass customer requirements

• Systems Engineering Methodology – Processes for IP Communications projects are based on our systems engineering heritage, ensuring the maximum success rate through detailed design, implementation and testing process, including Change Management

• Formal Day 2 Support Offerings from CTI’s Managed Systems Group including a NOC with 24x7 managed services to ensure the success of the project after completion

• Extremely high success rate proven by hundreds of successful IP Communications deployments for a variety of business verticals

IP Communication & Contact Center Capabilities

• Building upon years of experience and a systems engineering methodology, CTI offers an impressive list of IP Communication and Contact Center capabilities, including:

• Enterprise-wide, secure, multi-site IP Communication and Contact Center system with extension dialing

• Integration with external systems, including Active Directory integration with Novell NDS, Voicemail repository & Server Management

• Contact Center with ISI call reporting capabilities

• Custom applications to integrate Cisco IP Contact Center solutions with proprietary and industry-leading external software